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error on reimport: ALERT: Unknown Battle.net error. We've logged this error and will be looking into it — FIXED
Posted: October 26th, 2024, 6:04 am
by Noctus
getting this for a week now. just want to ensure the site people know
ALERT: Unknown Battle.net error. We've logged this error and will be looking into it — please check back soon.
Re: error on reimport: ALERT: Unknown Battle.net error. We've logged this error and will be looking into it — please ch
Posted: October 26th, 2024, 10:30 am
by Saethawen
I'm getting the same thing
Re: error on reimport: ALERT: Unknown Battle.net error. We've logged this error and will be looking into it — please ch
Posted: October 26th, 2024, 11:09 am
by Quintessence
Thanks for the report. I've sent it over to our web developer to look into. If it's an issue on Blizzard's end we'll have to wait for them to resolve it.
Thank you for your patience while we get this sorted out!
Re: error on reimport: ALERT: Unknown Battle.net error. We've logged this error and will be looking into it — please ch
Posted: October 26th, 2024, 2:13 pm
by Grizzly_uk
Just got this error when trying to Reimport Pets, last reimport was a couple of days ago with no problems at all. Guess we just have to wait a while before trying to reimport pets again and hope that whatever's broken gets fixed.
Re: error on reimport: ALERT: Unknown Battle.net error. We've logged this error and will be looking into it — please ch
Posted: October 26th, 2024, 8:09 pm
by Quintessence
This should be fixed now, ty for your patience. Please let us know if you run into any other errors!
Re: error on reimport: ALERT: Unknown Battle.net error. We've logged this error and will be looking into it — please ch
Posted: October 27th, 2024, 10:48 am
by Grizzly_uk
Quintessence wrote: ↑October 26th, 2024, 8:09 pm
This should be fixed now, ty for your patience. Please let us know if you run into any other errors!
Thanks for the update and the speedy fix! Just tried to reimport and I can confirm it works just fine now!
Re: error on reimport: ALERT: Unknown Battle.net error. We've logged this error and will be looking into it — please ch
Posted: November 9th, 2024, 5:01 pm
by Noctus
Quintessence wrote: ↑October 26th, 2024, 8:09 pm
This should be fixed now, ty for your patience. Please let us know if you run into any other errors!
ty. works now, but i have gizmo the pure and it thinks i dont, but says i have one not on the site (only one that would be is the gizmo the pure) so there might be an id mismatch somehow.
Re: error on reimport: ALERT: Unknown Battle.net error. We've logged this error and will be looking into it — please ch
Posted: November 9th, 2024, 7:42 pm
by Quintessence
Noctus wrote: ↑November 9th, 2024, 5:01 pm
ty. works now, but i have gizmo the pure and it thinks i dont, but says i have one not on the site (only one that would be is the gizmo the pure) so there might be an id mismatch somehow.
Fixed
Gizmo the Pure, try re-importing again and it should update!
Re: error on reimport: ALERT: Unknown Battle.net error. We've logged this error and will be looking into it — please ch
Posted: November 10th, 2024, 12:53 pm
by Noctus
Quintessence wrote: ↑November 9th, 2024, 7:42 pm
Noctus wrote: ↑November 9th, 2024, 5:01 pm
ty. works now, but i have gizmo the pure and it thinks i dont, but says i have one not on the site (only one that would be is the gizmo the pure) so there might be an id mismatch somehow.
Fixed
Gizmo the Pure, try re-importing again and it should update!
worked!
TY